Terms & Conditions

ONLINE ORDERING

Persons ordering wine must comply with relevant national liquor laws. Wine is only supplied to persons over 18 years of age. When the order is received you will be sent a confirmation of your order as soon as is possible. Delivery can be expected within four working days of receipt of the order. Orders are delivered within New Zealand ONLY. For overseas orders please contact your local distributor (see International Distributors) or email us directly. Payments can be made by credit card (VISA, MasterCard) over the phone.

ORDER CANCELLATIONS

Please contact us if you wish to cancel your order. Email: sowman@walnutblock.co.nz  Phone: 03 577 9187 – If your order has not been dispatched at the time of cancellation, your credit card will be refunded in full.

RETURNS POLICY

Please contact us before returning any goods. We do not accept returns without you first discussing your concerns with us. All wine you return must be suitably packaged to avoid damage in transit. We cannot accept liability for returned goods lost or damaged while being returned to us. Faulty product will be replaced, if possible. If replacement is not possible we will refund the item in the same form that payment was made.

PRIVACY POLICY

We are committed to ensuring that your privacy is protected. Under no circumstances will the details of guests be shared amongst individuals nor be distributed to third party organisations without consent.

CREDIT CARDS

We use a secure online credit card gateway shared with our Cottages booking system. We do not retain any Credit Card information.